Returns Policy non-EU/EEA 02.2019

Information concerning the exercise of the right of withdrawal

  

 

1. General instructions on withdrawal

 

A. In case of a sale contract on Physical Products:

 

I. Right of withdrawal

 

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

  • In the case of a sales contract: the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
  • In the case of a contract relating multiple goods ordered by the consumer in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
  • In the case of a contract relating to delivery of a good consisting of multiple lots or pieces: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us (Hsquared Education GmbH, Auenstr. 100, 80469 Munich, Germany, E-Mail: info@smart-prep.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

II. Effects of withdrawal

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us or, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

 

B. In case of a contract on Digital Products (excl. In-App Subscriptions):

 

I. Right of withdrawal

 

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Hsquared Education GmbH, Auenstr. 100, 80469 Munich, Germany, E-Mail: info@smart-prep.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

II. Effects of withdrawal

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

 

 

C. In case of a contract on In-App Subscriptions

 

I. Right of withdrawal

 

“In-App Subscriptions” are all Digital Products listed in the Subscriptions” menu (hereinafter: “Subscriptions Menu”) of the web app www.app.smart-prep.com ("Web App"). They are sold to you and processed by our exclusive global reseller ManageBac LLC (hereinafter: “Managebac”, contracting partner is confirmed on invoice and order confirmation) within the meaning of § 3 Abs. 11a UStG. A purchase of In-App Subscriptions does not constitute a buy-sell relationship between you and us.

 

To learn about their refund policy, and for more information, please review carefully the Terms of Service of ManageBac here.

 

II. Effects of withdrawal

 

If you withdraw from the contract with ManageBac, we are entitled to permanently block access to the In-App Subscription refunded. Please review carefully the Terms of Service of ManageBac here.

 

 

2. Model withdrawal form

 

(complete and return this form only if you wish to withdraw from the contract)

— To the

Hsquared Education GmbH, Auenstr.100, 80469 Munich, Germany, E-Mail: info@smart-prep.com,

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

— Ordered on (*)/received on (*),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date