
Support & FAQs
Now seamlessly integrated with
ManageBac

We're just a call away - 24 hours a day
The ManageBac support team will assist students and teachers with any queries related to SMARTPREP IB App 24 hours a day, Monday through Friday - via phone and email.
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+1 866 297 7022 |
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+44 208 133 7489 |
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+61 2 8006 2335 |
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+852 8175 8152 |
support@managebac.com
Support CenterSMARTPREP IB App is compatible with the following latest browser releases.
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![]() Google Chrome |
ManageBac integration
1. I already have a ManageBac account. How can I access SMARTPREP IB App for free?
- Go to the SP IB App log in page (app.smart-prep.com/login) > click on the ‘Login with ManageBac’ button
- Log in with your ManageBac credentials > authorize SMARTPREP to use your ManageBac account
- Now you will automatically be transferred back to SP IB App. You’re ready to go!
2. I’m a teacher and I want to use SMARTPREP Exercise. Is there any extra step involved to start using this feature in SP IB App?
- SP IB App needs to be enabled for your school. Please ask your school’s coordinator/ManageBac administrator to enable SP IB App in their ManageBac settings. Remember, all of this is for free until November 15, 2019!
- You need to use your ManageBac account on SP IB App.
- Your students need to use their ManageBac account on SP IB App.
3. I’m our school’s coordinator/ManageBac administrator. How do I enable SP IB App?
- Log in to ManageBac
- Go to ‘Settings’ > ‘Integrations’
- Select ‘SMARTPREP’
- Click on the ‘Enabled’ checkmark
4. I enabled SP IB App. How long will it take for SP Exercise to work?
- SP Exercises created for a particular class are only pushed to the members of that class.
- all your students and teachers automatically have access to SP IB App.
5. My school’s data was updated after the first data sync with SMARTPREP (for example because a new student has joined a class). How long will it take for the new student to have access to SP Exercises of that class?
6. What ManageBac data is shared with SMARTPREP?
By the way, we know your school’s data is private – and that’s how we treat it. We are 100% GDPR compliant.
7. I already used SP IB App before the ManageBac integration. How can I make use of the free trial with my ManageBac account while not losing the study progress on my old SP account?
Scenario 1 - I’m using the same email address for my SP and ManageBac account
If the email address you used for your SP account is the same that you use for ManageBac, your accounts will be merged automatically upon logging in to SP IB App with your ManageBac credentials/SP IB App being enabled by your school. There is nothing you need to do!
Scenario 2 - I’m using different email addresses for my SP and ManageBac account. SP IB App was not yet enabled by my school. I did not yet log in to SP IB App with my ManageBac credentials.
To merge your accounts, follow the steps below:
- Go to the SP IB App log in page (app.smart-prep.com/login) > click on the ‘Log in with SMARTPREP’ button
- Log in with your SP credentials
- Go to ‘Settings’ > ‘Account & Profile’
- Click on the ‘Merge account with ‘ManageBac’ button
- An overlay will appear, informing you about what will happen with your user data > click on ‘Yes’ to merge accounts.
- You will automatically be redirected to the ManageBac log in page
- Log in with your ManageBac credentials > authorize SMARTPREP to use your ManageBac account
- Now you will automatically be transferred back to SP IB App. You’re accounts are merged!
Scenario 3 - I’m using different email addresses for my SP and ManageBac account. SP IB App was not yet enabled by my school. I already logged in to SP IB App with my ManageBac credentials.
Please contact SMARTPREP directly at info@smart-prep.com. We’ll support you in transferring the study progress from your old to your new account.
Scenario 4 - I’m using different email addresses for my SP and ManageBac account. SP IB App was already enabled by my school.
Please contact SMARTPREP directly at info@smart-prep.com. We’ll support you in transferring the study progress from your old to your new account.
8. What will happen to my account when the free trial period ends on November 15, 2019?
Learn more about the pricing
9. I don’t have a ManageBac account. Can I still use SP IB App?
- 3-day trial by making an SP account
All first-time users will receive a free and full 3 day access to SP IB App. - 30-day trial by purchasing SP IB Flash Cards - the print publications
If you purchase any of our IB Flash Cards, you will automatically receive a 30 day free and full access to SP IB App. A voucher code will be sent to the email you used in our online shop, letting you start studying the second you place an order with us. - Contact SMARTPREP for a voucher
Please contact SMARTPREP directly at info@smart-prep.com
Learn more about SP IB Flash Cards
10. I don’t have a ManageBac account but I’m using SP IB App. What customer support do I contact?
11. How do I permanently log out of SP IB App when using my ManageBac account?
Basics
1. Which devices can I use SP IB App on?
2. I’m experiencing system glitches with SP IB App. What do I do?
For tablets and computers, these are:
- Safari (Safari 12 - download here)
- Google Chrome (Google Chrome 72.0 - download here)
iOS Devices:
Safari (Safari under iOS 12.1.4)
Android Devices:
Google Chrome
If system glitches continue to occur, try clearing your browser's cache.
If this still doesn’t fix the glitches you’re experiencing, please contact the ManageBac support team. Click here for phone numbers and email.
3. I’ve created an account on SP IB App and didn’t receive a verification email. What do I do?
Connection
1. Do I need to be connected to the internet to use SP IB App?
2. How much mobile data does SP IB App use while I'm studying?
Product Information
1. Does SP IB App cover all of the content I need to know for the IB Diploma Programme?
2. How does SP IB App assess my studying progress?
The % Studied chart shows how much percent of the content was self-assessed, within the entire subject, a specific topic, or even sub-topics.
The % Correct chart shows how much percent of the answers you gave were self-assessed as being correct.
3. Where can I find the publication data (e.g. author, edition number, etc.) of the subjects I’m using in SP IB App?
4. I've noticed 'Coming soon' screens for several functionalities. When will these launch?
5. Where can I get SP IB Flash Cards - the print publications?
If you purchase any of our IB Flash Cards, you will automatically receive a 30 day free and full access to SP IB App. A voucher code will be sent to the email you used for placing your order, allowing you to start studying the second you place an order with us while we prepare a quick delivery of your print flash cards.
Manage your subscription
1. What does SP IB App cost?
2. I purchased a subscription with SP IB App before the ManageBac integration. I have a ManageBac account and want to make use of the free trial period. Will I receive a refund for my initial purchase?