Support & FAQs

Now seamlessly integrated with ManageBac

We're just a call away - 24 hours a day

The ManageBac support team will assist students and teachers with any queries related to SMARTPREP IB App 24 hours a day, Monday through Friday - via phone and email.

	+1 866 297 7022
	+44 208 133 7489
	+61 2 8006 2335
	+852 8175 8152

support@managebac.com

Support Center

SMARTPREP IB App is compatible with the following latest browser releases.

Safari

Google Chrome

ManageBac integration

1. I already have a ManageBac account. How can I access SMARTPREP IB App for free?

This is super easy because our integration with ManageBac is seamless, making use of a single sign-on (SSO).

Go to the SP IB App log in page (app.smart-prep.com/login) > click on the ‘Login with ManageBac’ button
Log in with your ManageBac credentials > authorize SMARTPREP to use your ManageBac account
Now you will automatically be transferred back to SP IB App. You’re ready to go!

All ManageBac users - students and teachers - can access SP IB App even if it is not yet enabled by the school’s coordinator/ManageBac administrator.

2. I’m a teacher and I want to use SMARTPREP Exercise. Is there any extra step involved to start using this feature in SP IB App?

To fully benefit from this functionality, there are three prerequisites:

SP IB App needs to be enabled for your school. Please ask your school’s coordinator/ManageBac administrator to enable SP IB App in their ManageBac settings. Remember, all of this is for free until November 15, 2019!
You need to use your ManageBac account on SP IB App.
Your students need to use their ManageBac account on SP IB App.

Learn more about SP Exercise

3. I’m our school’s coordinator/ManageBac administrator. How do I enable SP IB App?

Log in to ManageBac
Go to ‘Settings’ > ‘Integrations’
Select ‘SMARTPREP’
Click on the ‘Enabled’ checkmark

SP IB App is now enabled, allowing your teachers and students to benefit from SP Exercise.

4. I enabled SP IB App. How long will it take for SP Exercise to work?

Depending on how large your school is, it will take 2-3 minutes for all data to be synced with SMARTPREP. This data sync is necessary so that

SP Exercises created for a particular class are only pushed to the members of that class.
all your students and teachers automatically have access to SP IB App.

5. My school’s data was updated after the first data sync with SMARTPREP (for example because a new student has joined a class). How long will it take for the new student to have access to SP Exercises of that class?

Our data is updated once every 2 hours, meaning it will take a maximum of 2 hours for that new student to have access to all SP Exercises of the class.

6. What ManageBac data is shared with SMARTPREP?

We only receive relevant data that lets us give you a seamless user experience. This data is limited to the profile of your Diploma Programme school members, their parents, and their class memberships.

By the way, we know your school’s data is private – and that’s how we treat it. We are 100% GDPR compliant.

7. I already used SP IB App before the ManageBac integration. How can I make use of the free trial with my ManageBac account while not losing the study progress on my old SP account?

In any case, we will support you in protecting the study progress saved on your old SP account.

Scenario 1 - I’m using the same email address for my SP and ManageBac account
If the email address you used for your SP account is the same that you use for ManageBac, your accounts will be merged automatically upon logging in to SP IB App with your ManageBac credentials/SP IB App being enabled by your school. There is nothing you need to do!

Scenario 2 - I’m using different email addresses for my SP and ManageBac account. SP IB App was not yet enabled by my school. I did not yet log in to SP IB App with my ManageBac credentials.
To merge your accounts, follow the steps below:

Go to the SP IB App log in page (app.smart-prep.com/login) > click on the ‘Log in with SMARTPREP’ button
Log in with your SP credentials
Go to ‘Settings’ > ‘Account & Profile’
Click on the ‘Merge account with ‘ManageBac’ button
An overlay will appear, informing you about what will happen with your user data > click on ‘Yes’ to merge accounts.
You will automatically be redirected to the ManageBac log in page
Log in with your ManageBac credentials > authorize SMARTPREP to use your ManageBac account
Now you will automatically be transferred back to SP IB App. You’re accounts are merged!

Scenario 3 - I’m using different email addresses for my SP and ManageBac account. SP IB App was not yet enabled by my school. I already logged in to SP IB App with my ManageBac credentials.
Please contact SMARTPREP directly at info@smart-prep.com. We’ll support you in transferring the study progress from your old to your new account.

Scenario 4 - I’m using different email addresses for my SP and ManageBac account. SP IB App was already enabled by my school.
Please contact SMARTPREP directly at info@smart-prep.com. We’ll support you in transferring the study progress from your old to your new account.

8. What will happen to my account when the free trial period ends on November 15, 2019?

Your account remains active and free, but the full access to the content is stopped. Your school will need to purchase a 1-year license starting at US$800 to re-activate your full access. Licenses are exclusively available through ManageBac.
Learn more about the pricing

9. I don’t have a ManageBac account. Can I still use SP IB App?

Although the extended, full access is now exclusively available through ManageBac, we give everyone the opportunity to start enjoying SP IB App for a limited time. We give you the following three options:

3-day trial by making an SP account
All first-time users will receive a free and full 3 day access to SP IB App.
30-day trial by purchasing SP IB Flash Cards - the print publications
If you purchase any of our IB Flash Cards, you will automatically receive a 30 day free and full access to SP IB App. A voucher code will be sent to the email you used in our online shop, letting you start studying the second you place an order with us.
Contact SMARTPREP for a voucher
Please contact SMARTPREP directly at info@smart-prep.com

After each of the above trials expire, your account remains active and free, but the full access to the content is stopped. You will need to either merge your SP account with ManageBac or log in with your ManageBac credentials to benefit from the free trial until November 15, 2019.
Learn more about SP IB Flash Cards

10. I don’t have a ManageBac account but I’m using SP IB App. What customer support do I contact?

Please contact SMARTPREP directly at info@smart-prep.com.

11. How do I permanently log out of SP IB App when using my ManageBac account?

To permanently log out of the app until you log in again, please log out via the ‘ManageBac Accounts Portal’.

Basics

1. Which devices can I use SP IB App on?

You can access SP IB App with all mobile, tablet, and computer devices. SP IB App is a web app that is accessed via your web browser. The design is responsive, which means that the user interface automatically adapts to the screen size of your device, displaying the same interactive features and content.

2. I’m experiencing system glitches with SP IB App. What do I do?

SP IB App is compatible with the latest browser releases. Make sure you have downloaded the version of your browser that we support.

For tablets and computers, these are:

Safari (Safari 12 - download here)
Google Chrome (Google Chrome 72.0 - download here)

For mobile devices, these are:
iOS Devices:
Safari (Safari under iOS 12.1.4)

Android Devices:
Google Chrome

If system glitches continue to occur, try clearing your browser's cache.

If this still doesn’t fix the glitches you’re experiencing, please contact the ManageBac support team. Click here for phone numbers and email.

3. I’ve created an account on SP IB App and didn’t receive a verification email. What do I do?

Please check your spam folder. If you can’t find the verification email in your spam folder, please try registering again. If you continue to encounter issues, please contact us at info@smart-prep.com.

Connection

1. Do I need to be connected to the internet to use SP IB App?

Yes. In the current version of SP IB App, studying your flash cards requires you to have an internet connection. However, a download functionality is currently being worked on, which will enable you to study offline.

2. How much mobile data does SP IB App use while I'm studying?

All content in SP IB App was created to reduce mobile data usage to a bare minimum. Here are the facts: the average card has a size of 57 KB - this means studying 100 cards will use up 5.7 MB of your data volume. That is roughly the same amount as is required to play a song from your favorite streaming site.

Product Information

1. Does SP IB App cover all of the content I need to know for the IB Diploma Programme?

SP IB App provides full coverage of six IB DP subjects: Biology, Chemistry, Physics, ES&S, Mathematics and Economics. There are thousands of questions and answers developed by subject experts, and maximum flexibility whether you have two years to study or two months to revise. Due to the nature of the small format and the consolidated content, SP IB App is designed to complement your traditional learning effort.

2. How does SP IB App assess my studying progress?

We at SP strongly believe in the philisophy of self-assessment to promote learning. This is why we’ve included a correct and incorrect button that lets you assess whether your response to the question on a card was correct or incorrect. This drives your learning log and feeds the statistics on how you perform.

The % Studied chart shows how much percent of the content was self-assessed, within the entire subject, a specific topic, or even sub-topics.

The % Correct chart shows how much percent of the answers you gave were self-assessed as being correct.

3. Where can I find the publication data (e.g. author, edition number, etc.) of the subjects I’m using in SP IB App?

Click on the info icon that is located in the top right corner of the “Overall” topic tile.

4. I've noticed 'Coming soon' screens for several functionalities. When will these launch?

SP IB App is a personal tutor in your pocket. This is why additional functionalities will be added throughout this year, for example ‘Shuffle’ and ‘Smart Shuffle’.

5. Where can I get SP IB Flash Cards - the print publications?

If you’re interested in SP IB Flash Cards, please click here to visit our store.

If you purchase any of our IB Flash Cards, you will automatically receive a 30 day free and full access to SP IB App. A voucher code will be sent to the email you used for placing your order, allowing you to start studying the second you place an order with us while we prepare a quick delivery of your print flash cards.

Manage your subscription

1. What does SP IB App cost?

SP IB App is for free for all ManageBac users until November 15, 2019. Please click here to review our simple subscription model from November 15, 2019 onwards.

2. I purchased a subscription with SP IB App before the ManageBac integration. I have a ManageBac account and want to make use of the free trial period. Will I receive a refund for my initial purchase?

Please contact SMARTPREP directly at info@smart-prep.com with your full name and order confirmation.